What Is Conversational AI? ZeroShot Bot CEO Jason Mars Explains

Entrepreneur Jason Mars calls conversation our "first technology." Before humans invented the wheel, crafted a spear or tamed fire, we mastered the superpower of talking to one another. That makes conversation an incredibly important tool. But if you've dealt with the automated chatbots deployed by the customer service arms of just about any big organization lately -- whether banks or airlines -- you also know how hard it can be to get it right. Deep learning AI and new techniques such as zero-shot learning promise to change that.