IBM, ServiceNow expand partnership, integrate services ZDNet

IBM and ServiceNow outlined a multi-year partnership that will integrate cloud, automation and artificial intelligence technologies. One of today's biggest opportunities for IT to make an impact is by automating business processes, manufacturing, repetitive tasks, and more. Under the partnership, IBM and ServiceNow, which offers a service automation platform, will focus on automating manual business processes for Global 2000 companies. IBM has been a ServiceNow global partner and managed service provider since 2011. The partnership covers multiple groups and has the following moving parts.