Holy Grail of AI for Enterprise -- Explainable AI

Having deployed about 20 AI Solutions in past 10 years from building Intelligent Audience Measurement System for a Media Company in 2009 to Intelligent Financial Compliance System for large CPG customer in 2018, one skepticism stayed constant throughout with Enterprise customers -- Trustworthy Production Deployment of an AI System. Yes, it is Holi Grail of AI and for the right reason; whether it about losing a High-Value customer due to wrong Churn Prediction or losing dollars due to incorrect classification of a financial transaction. In reality, Customers are the less bothered accuracy of AI model, but their concerns are about Cluelessness of Data Scientist to explain "How do I trust its decision making?" XAI is an emerging branch of AI where AI systems are made to explain the reasoning behind every decision made by them. Following is a simple depiction of the full circle of AI.