DataRobot and CallMiner Partner for AI-Driven Customer Experience Analysis

Customer interactions are a bit like icebergs: while there's a small amount of information – usually what goes into the ears of call center agents – visible at the top, the vast majority of useful information is below the waterline. Because this information isn't recorded or analyzed (or…if it's recorded, it's not analyzed), it's lost. Used properly, this information could be aggregated and used to improve interactions, business processes, products and services. For this reason, many companies looking to gain a competitive edge are turning to customer engagement and speech analytics platforms that use artificial intelligence and machine learning to capture, transcribe and reveal actionable insight from 100 percent of customer interactions: something that would be impossible to do without advanced computing. Artificial intelligence technology company DataRobot was recently tapped by customer engagement analytics company CallMiner for a partnership.