Microsoft adds two more Dynamics 365 AI apps to its roadmap ZDNet

Microsoft is adding more AI-infused Dynamics 365 applications to its line-up. In addition toe the previously announced Dynamics 365 AI for Sales app, Microsoft also is introducing a Dynamics 365 AI for Customer Service app and a Dynamics 365 AI for Market Insights app this fall, officials said on September 18. In July this year, Microsoft made publicly available its 238-page release note document for its coming October 2018 wave of Dynamics 365 ERP and CRM applications. The October 2018 releases will include more than 100 incremental updates to the core Dynamics Sales, Marketing, Customer Service, Portals, Omni-channel Engagement Hub, Field Service,Project Service, Social Engagement, Finance and Operations, Talent, Retail, and Business Central products and services. Officials reiterated today that Microsoft will start rolling out its October 2018 Dynamics 365 and Power platform deliverables generally on October 1. Also: Microsoft's got a new plan for managing Windows 10 devices Back in July, Microsoft officials also demonstrated the coming Dynamics 365 AI for Sales app, which they said would be available in public preview form in October 2018.