10 Ways Bots Can Improve Your Business Processes - InformationWeek

The bot ecosystem is changing, and so are the use-cases. Fueled by the development work of Apple, Facebook, Google, Microsoft, and others, bots are becoming more intelligent and therefore capable of performing tasks previously done by humans. Not to be confused with robots, a bot is a software program designed to imitate the behavior of humans. Most bots are designed to do a specific task, whether that's crawling the web to index sites, making robocalls, serving up a weather report, or responding to a simple customer query. However, orchestration layers are required to enable seamless, transparent, rich services.