The biggest myth holding back your chatbot strategy

Chatbots are quickly becoming an integral part of an organization's customer experience strategy. Consumers love simple self-service and businesses love efficiency. But far too many businesses stop short of implementing chatbots because they fear the onboarding process. They believe that in order for a chatbot implementation to work correctly, it will need mountains of data and the staff will have to devote a ton of resources to training the technology on how best to respond to customers. As with many things, bigger does not always mean better when it comes to AI-fueled chatbot solutions.