How Conversational Interfaces are Changing the Face of UI

A: There are so many applications for conversational interfaces, from commerce to customer support. The challenge isn't finding an application for conversational interfaces, it's identifying customer pain points that might best be addressed with a conversational interaction. In most cases, a conversational interface is added as an additional means of interacting with a system, and right now you're seeing a lot of interesting experimentation going on. For example, KLM Airlines' Facebook Messenger chatbot lets you find flights by having a text chat with an AI Assistant. You can obviously still search for flights using their traditional interface, but the chat experience is definitely worth checking out.