Making AI and robotics work for your business

The use of robotics and artificial intelligence in businesses is on the rise, but there are still significant challenges for organisations adopting the technologies. Two executives from global IT consulting and outsourcing group Capgemini spoke to IoT Hub about how best to meet these challenges and why the returns make the effort worthwhile. "The amount of data that's available now in places like social media and enterprises means it is becoming for efficient for machines to make decisions rather than humans, taking the human bias out of it and making decisions objectively," said Saugata Ghosh, senior manager of digital services at Capgemini. This trend, together with the maturity of robotic process automation (RPA) technologies over the last three to five years, has contributed to the growth in adoption of robotics and AI, Ghosh said. "If you look at the spectrum of robotic automation, at one end you have simple rules-based automation where the economics of those are such that they are quite easy to implement and have strong returns on investment," he explained.