Out Loud: Genesys to Utilise Google AI Across Its Platforms - UC Today

Patrick is joined by special guest Christopher Connolly, who is Vice President for Product Marketing at Genesys. Firstly Chris tells Patrick about how the relationship first started with Google. Genesys were one of the first contact centre providers to partner with Google Cloud and this latest announcement will extend the scope of engagement across the Genesys portfolio. "This latest announcement is an extension of that (partnership) where we have taken the capability to all three of the Genesys platforms: Pure Cloud, PureEngage and Pure Connect." Chris explains that because of this extended integration, Genesys is now able to offer all of its customers the benefits of this technology.