#ATA2020: Artificial Intelligence and Its Role in Virtual Care

Terri Casterton of SCL Health said that her organization had begun looking at AI years ago as something that could drive efficiency, both from the patient's perspective and for providers. Today, that's translated into using the technology for patient histories and symptom checking. "When patients can do this in their homes, and walk through, at their own pace, the questions that they need to answer, we tend to get even better results that can be used through AI to make a more informed decision around their diagnosis," said Casterton, senior director of innovation and virtual health for SCL Health. And that's something that the providers at SCL Health have enjoyed too, she said. They understand that patients are responding to AI that constantly learns and applies the answers to get a more accurate diagnosis.