Kagan: How AI growth wave will transform retail

Artificial Intelligence is the giant leap of our generation. It will transform the retail customer experience in the next few years. You must either be a leader or a follower, but you must be a player. Competitors who don't embrace this new technology will suffer the consequences, lose market share and even fail just like we have seen other retailers do over the years who didn't or couldn't make the leap. Growth waves always move forward and always transform.