How companies are using data-driven AI to improve customer experiences - Scoop.it Blog

Artificial intelligence (AI) is the tech world's golden goose. Machine learning's incredible potential for task automation and productivity has a home in almost every industry, and companies all over the world are tapping into the technology. The integration of AI-powered chatbots and data-driven analytics can improve user experiences and reduce the workload on human service agents, benefiting customers and companies alike. The future of AI technology is already here; here's how companies are leveraging the power of AI. "Artificial intelligence" is broadly defined by the development of a computer program that can "learn" on its own, without input from a human programmer. Despite decades of research dating back to as early as WWII, no computer program currently exists that can match human intelligence.