Knowledge management and the impact of COVID-19

As the U.S. and countries around the world begin to ease--or at least think about easing--restrictions stemming from the COVID-19 pandemic, executives at leading software and services organizations are reflecting on the lasting impact we can expect. Greater use of cloud services, accelerated digital transformation, a need for the latest and greatest technology, and a generally stronger appreciation for knowledge management are among the key changes being seen. To help shed light on the lessons learned from the novel coronavirus and how it is impacting the way public and private organizations work internally and respond to customers, KMWorld asked KM leaders about the changes they expect in a post-pandemic world. Answers have been edited and condensed. Trustworty and easy-to-find information is critical during uncertain times. It appears that we are starting to flatten the COVID-19 curve.