How To Make Sense Of Digital Transformation If You're A Small Business

Generally speaking, it refers to using technology to digitize an organization's data and processes to make them more efficient. That being said, DX is not simply about duplicating an existing process exactly in digital form. It's about taking advantage of digital technologies to improve the process and transform the business. While efficiency is certainly an important benefit, it's not the most important. DX has the capacity to improve speed to market, enhance the customer experience and increase collaboration and innovation.