Digital assistants: Driving a paradigm shift for retail organizations - AskSid - AskSid

Retail has always been extremely competitive, and never more so than in this post-pandemic scenario. Over the next year or so, retailers will have to make good their losses from 2020 and accelerate their growth so as to continue being relevant in a world of evolving choices. At the same time, customers continue to expect on-demand service that balances efficiency with empathy – a challenging task.