Yes, AI Boosts Business Efficiency -- Until It Does This

More subtle, perhaps, but nonetheless insidious is the programitization of human bias or poorly conceived humor into machines -- machines that can't recognize their own faux pas. Chronicling these missteps has become a humorous side gig for some techies, who highlight the inability for A.I. to recognize the need for compassion, sensitivity, patience, or change in tone. A cheeky bot, while perhaps on brand, will remain cheeky even after a customer reveals he or she is trying to get things sorted following a death in the family.