Google's chatbot analytics platform Chatbase launches to public

At Google I/O this year, Google quietly introduced a new chatbot analytics platform called Chatbase, a project developed within the company's internal R&D incubator, Area 120. Today, that platform is being publicly launched to all, after testing with hundreds of early adopters including Ticketmaster, HBO, Keller Williams, Viber, and others. The idea behind Chatbase's cloud service is to offer tools to more easily analyze and optimize chatbots. This includes giving bot builders the ability to understand what works to increase customer conversions, improve the bot's accuracy, and create a better user experience. This data is available through an analytics dashboard, where developers can track specific metrics like active users, sessions, and user retention.