The Current State of Intelligent Automation

Successful digital transformation requires many things. Among them, automation for speed and efficiency, but also better customer, partner, and employee experiences whether that's answering questions faster, automating document review or ensuring that customers' bank accounts are safe. Traditionally, automation was achieved through manual scripting, but more modernly there are visual low-code or no-code tools that help democratize the creation of an automated task. Intelligent automation uses AI to go beyond what's possible with deterministically programmed if-then-else systems. Bear in mind, the inclusion of AI is not necessary or even appropriate for all use cases.