CenturyLinkVoice: 6 Tips On Making Interactive Voice Response (IVR) Work For Your SMB

When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not make financial sense to hire a full-time receptionist. Of course, letting the phone just ring or go to voice mail isn't a viable long-term solution, so what do you do? When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. Interactive voice response (IVR) can be a lifesaver in such cases. Hosted IVR, which is IVR delivered via the cloud, by subscription, now makes a lot more sense for SMBs from a cost perspective.