Eyeing higher automation, TCS launches AI workspace management solution

Given that the pandemic is unlikely to abate anytime soon and availability of human workforce therefore seen stretched, companies may be forced to invest in automation faster, industry experts believe. On an immediate basis, businesses are likely to migrate to simpler solutions such as chatbots and backend processing automation solutions which are less capital intensive than large scale industrial automation. But in the long run, experts feel, more critical human functions are likely to go the way of machines and companies that provide these solutions are rapidly rolling out offerings. In a Forrester report, analyst Andrew Hewitt noted that "81% of global services decision makers say their firms are undergoing or investigating a digital transformation, and 35% of those are investing in workforce enablement technology to drive it." AI.Digital Workspace adds to the comprehensive ignio suite of offerings that leverages artificial intelligence and machine learning to address business needs, including operations management, workload management, ERP operations and cognitive procurement.