Applying the power of Azure Machine Learning to improve SAP incident management

One important aspect of digital transformation is embracing modern technologies and processes that can improve the customer experience. Microsoft found a perfect opportunity to do this--we used Azure Machine Learning and AI to automate the triage component of our SAP incident management process. Our solution reduced the mean time to resolve SAP user issues, increased incident routing accuracy to 99 percent, and freed staff to focus on more strategic aspects of their roles.