Artificial intelligence could be the future of banking - The Globe and Mail

Brian O'Donnell is executive in residence at the Global Risk Institute in Financial Services. I believe when the robots rise up, ATMs will lead the charge." Bank customers can be forgiven for wondering how Facebook and Google can seamlessly anticipate and fulfill their requirements, while their bank of 30 years cannot do the same. After all, banks have far richer data about us than any social media site, yet they have not been able to use that information to efficiently predict our future financial needs. This shortcoming can be attributed to a number of factors including legacy systems, complex compliance requirements, old-school cultures and an understandably cautious approach to new technologies.