If you're only using AI for chatbots, you're falling behind

Chatbots and call center support are table stakes when it comes to implementing artificial intelligence, according to a new report. Cognizant's Center for the Future of Work found that leaders are using the automated analysis for decision support, automated reasoning, text mining, and object and speech recognition. The research includes a survey of 1,000 business leaders that measures how organizations view the potential of AI and their plans for deploying AI-enabled tools. The data modernization report describes a vicious cycle that keeps companies from doing more with AI. A company has a low level of trust in the potential of artificial intelligence.