Ink over email: Why handwritten notes still win in business

Why is it that we still get a tiny thrill from checking the mailbox each day? Rationally, we know what's in there: bills we don't want, catalogs we never ordered, and that bulky Valpak stuffed with coupons we'll never use. But somehow, despite the noise, there's a quiet hope we might find something meaningful. And every once in a while, we do. In a society obsessed with social media, texts, AI, speed and automation, the handwritten thank-you note has become an endangered species.