Combating patient loneliness through conversational AI

With disinformation and confusion about COVID-19 on the rise, effective patient engagement is taking on an even greater role. Studies have shown that engaged patients show improved health outcomes and that effective tools can enhance service delivery. Communicating with impact is the real key – and innovators and vendors are exploring the best ways to do so. Two such teams are mPulse Mobile and Magellan Rx Management, which recently collaborated to address social isolation and loneliness in nearly 1,800 people with chronic and specialty conditions across the United States. By using mPulse's conversational artificial intelligence platform, the companies say they were able to conduct dialogues via text messages with participants on a variety of health-related topics during a 45-day period.