Is machine learning the critical ingredient in digital transformation?

Machine learning is quietly spreading into every aspect of our lives. Perhaps it is not quite yet completely common, but it is definitely becoming more noticeable. From recommendations by online retailers to better, less congested routes to familiar destinations, it is starting to make our lives easier. At the same time, of course, we are starting to rely on it more and more to help us organise our complicated lives, and live smarter. One really big change has been from products to services.