Shelf.io raises $52.5M for its AI-powered enterprise knowledge platform - SiliconANGLE

One of the reasons the segment has drawn such significant investor interest may be that it represents a particularly broad market: Practically every large company has a customer support department. As a result, startups offering AI tools to streamline customer support operations have a large pool of potential buyers. Additionally, the growing focus on automating manual business processes in the enterprise is likely helping to fuel demand for products that can reduce the amount of manual work required to answer support requests.