Machine learning system saves case managers 1,327 hours per year

Bon Secours Charity Hospital, a three-hospital health system that is part of Westchester Center Health Network, also known as WMCHealth, was using a risk scoring algorithm in its electronic health record that was not very accurate. As a result, WMCHealth missed some high-risk patients and classified other patients as high-risk who were not. In addition, the automated daily report sent to case managers included only patients who had primary care doctors. The case managers also wasted a lot of effort digging through charts to decide which patients to prioritize and which interventions to select. That reduced the amount of time they had to spend with patients.