What Went Wrong With IBM's Watson

That's the message of a big Wall Street Journal post-mortem on Watson, the IBM project that was supposed to turn IBM's computing prowess into a scalable program that could deliver state-of-the-art personalized cancer treatment protocols to millions of patients around the world. Watson in general, and its oncology application in particular, has been receiving a lot of skeptical coverage of late; STAT published a major investigation last year, reporting that Watson was nowhere near being able to live up to IBM's promises. After that article came out, the IBM hype machine started toning things down a bit. But while a lot of the problems with Watson are medical or technical, they're deeply financial, too. IBM is shrinking: In 2011, when the company first introduced the idea that Watson might be able to one day cure cancer, its revenues were $107 billion. They've gotten smaller every year since, ending up at $79 billion in 2017.