Artificial Intelligence and the Future of Medical Information Services 7wData

A few years ago, we witnessed the heralding of the imminent rise of artificial intelligence (AI) to support medical information services provided through industry-based contact centers. And, in some cases, the message Lonnie Corant Jaman Shuka Rashid Lynn (better known as Common) shares in recent Microsoft commercials is our reality: we do have more power at our fingertips than generations before us. But witnessing the rise of AI and actually experiencing it are two different realities. In retrospect, for medical information services these emerging technologies were overhyped when first introduced to the market in terms of how feasibly they could be applied in practical applications capable of creating a positive return on investment. Many larger companies invested in machine learning'pilot' programs that appeared to produce less than positive outcomes, and the term "over innovating" entered the corporate lexicon.