Speedpay Now Leverages Artificial Intelligence to Offer an Improved Customer Experience

DENVER--(BUSINESS WIRE)--Speedpay, Inc., a Western Union subsidiary, announced an alliance with Beguided, Inc., a technology company that provides enterprise solutions for increased customer engagement. Through this strategic alliance, Speedpay has fully integrated Avapay, a proprietary avatar-guided payment channel, into its platform to offer customers a customizable and efficient payments experience that utilizes Artificial Intelligence to power self-service platforms. "As a pioneer in the payments industry, Speedpay is dedicated to providing clients with a suite of tools and solutions that simplifies the billing process, providing an efficient, convenient approach to making payments," said Frank Lockridge, senior vice president, Western Union Global Payments and head of Speedpay. "Beguided's virtual agent offering is a unique solution that enhances overall efficiency by freeing up time for live representatives to tackle more complicated customer service issues. By offering this tool, Speedpay provides billers with another way to better serve their customers and improve their business processes."