Artificial Intelligence will help answer queries automatically: Rajeev Rastogi, Amazon

Rajeev Rastogi, who heads the Machine Learning team at Amazon, explains how the global ecommerce giant employs Artificial Intelligence to improve the online shopping experience. Edited excerpts: In which areas does Amazon use AI? We are applying AI to a number of problems such as speech recognition, natural language understanding, question answering, dialog systems, product recommendations, product search, forecasting future product demand, among others. We have used Deep Learning to do better speech recognition. We use neural networks to convert speech (spoken by users) to text with very high accuracy.