5 Billion-dollar Industries That Will Be Changed By Artificial Intelligence

Chatbots are just the beginning of how AI will reshape customer service. Rowan Trollope, CEO of Five9, a cloud contact center software provider, foresees AI conducting call analysis in real time and delivering proactive product suggestions. A B2B software firm might use it to create content that addresses leads' most common sticking points. Internally, customer service staff could use it to learn which phrases tend to agitate callers and which calm them.