Exploring AI and machine learning in health insurance

For as much noise as the insurance world has made about the transformative potential of artificial intelligence, the technology has yet to fully permeate much of the industry. The reality is that many insurance giants aren't quite sure yet how to best use AI to their advantage, while others have yet to experiment with it at all. Even those that are invested in AI-powered systems are typically using them for little more than fielding common policyholder questions and improving customer experience – important tasks to be sure, but not exactly a brave new world for healthcare providers. Yet as AI technology grows more sophisticated and widely accepted, its applications within the health insurance world are gradually evolving in lockstep. With the industry on the precipice of a new technological wave, here's a look at two use-cases for AI in health insurance that are starting to make headway.