How Cognitive Computing is Shaping Knowledge Management

Cognitive computing and machine learning are going to transform knowledge management. Chatbots, cognitive search, natural language processing (NLP), and semantic technologies accelerate the ability of humans to find what they need to do their jobs. But to foster an intelligence-driven organization that can handle a broad range of topics, the underlying search technology must be extremely robust. KMWorld recently held a webinar featuring Paul Nelson, innovation lead, Accenture Analytics; and Scott Parker, senior product marketing manager, Sinequa, who discussed how cognitive computing is changing knowledge management and what to do about it. Natural language processing is everywhere, Nelson explained, and the five main technologies utilizing this are chatbots, question answer, semantic search, fact extraction, and classification.