Rally's and Checkers are using AI chatbots for Spanish-language food orders

Checkers and Rally's restaurants have launched the first Spanish ordering system that uses AI, Checkers restaurants announced. The system from a company called Hi Auto is already in use at 350 of those restaurants, following two months of beta testing at five locations. The service allows for a more "inclusive environment" by accommodating Spanish speakers, the company said, but it remains to be seen whether customers or employees will embrace it. The system takes orders via a virtual assistant and detects the customer's language spoken, automatically switching between English and Spanish. Hi Auto says it has "unique customization capabilities" that let franchises easily scale the system up.