AI-Powered Chatbot App on Mobile and Desktop Screens Can Help the Homeless

A new AI-(artificial intelligence) powered mobile and desktop chatbot app helps homeless people find the services and supports they need. The free, 24/7 support service puts real-time information about free meals, clothing banks, overnight shelters, drop-in facilities and more on the screens of desktop computers and mobile phones through a simple, scripted question-and-answer text box format. Called Chalmers, the chatbot also provides emergency crisis lines (other than 911) so people can get help with domestic abuse cases or mental health concerns. Unfortunately, the rapid adoption of Chalmers demonstrates an immediate and ever-increasing need for its service. In 2016, an estimated 133,000 people "experienced homelessness", according to Employment and Social Development Canada (ESDC).