AI is the new UI Accenture

What could your company accomplish if every customer and employee interaction with technology was an intelligent one? The Accenture Technology Vision 2017 delves into a fascinating trend that's at the heart of my daily responsibilities--and I know of substantial interest to our clients. The AI Is the New UI chapter looks at how artificial intelligence (AI) will quickly become more than an underlying technology capability; it will permeate intelligent enterprises and advance to a fundamental tool for daily engagement with people--both customers and employees. We also describe in the Tech Vision how AI will, in time, become the digital spokesperson for leading enterprises. Customers will experience a company's brand through personalized, 100 percent consistent and natural interactions with AI service agents--and even engage with the brand through other companies' AI interfaces. This post highlights how we see this tech trend unfolding.