Verint Speakers in December Focus on the Power of AI and Digital Transformation to Elevate Customer Experience

Join Verint's Mike Biros, Vice President, Sales, and David Moody, General Manager, Engagement Management Professional, at noon ET as they discuss "Digital Transformation in the Era of COVID-19." The pandemic has accelerated the digital transformation of government and impacted the way services are delivered to citizens. However, despite this transformation, the citizen experience must remain a central consideration and help ensure that digital channels deliver at least the same level of service as would be delivered in person. In this session, learn about best practices for digital transformation that will allow your citizens to receive a consistent, positive experience--no matter how they communicate with you. What are the most valuable contact center innovations so far in 2020?