Key facts about Chatbots

As we sweep into the 4th Industrial Revolution driven by artificial intelligence, organisations are scrambling to implement Chatbots to be the face of their new machine-driven operations. Chatbots are often just seen as an automated text chat channel, replacing a human to support customers on a website. But Chatbots are capable of much more. By adding a voice interface to a chatbot platform it can answer phone calls, replacing traditional Interactive Voice Response (IVR) and speech recognition technologies. Chatbots can also respond to emails making them truly multi-channel.