How Self-Service Can Become More Human

We all long for the day when we will naturally interact with machines so seamlessly it feels human. Iconic films like "I, Robot" and "Avatar" depict a future where man and machine coexist. In "I, Robot," he continued to learn from his interactions with people and became more and more humanlike. And this isn't far off -- advances in artificial intelligence (AI) and machine learning are shaping the self-service industry today and are foundational to our future of creating humanlike machines. There are many faces to self-service.