Council Post: How To Bring AI Into Your Service And Support Organization

Artificial intelligence (AI) technologies are changing the way business is done. From improving predictive analytics across marketing, cybersecurity and risk management to powering a wide range of business decisions and actions to reduce costs and grow revenue, AI is a major engine for transformation within enterprises. IDC predicts that spending on AI systems and solutions will experience a booming cumulative annual growth rate (CAGR) of 20.1% over a four-year period from 2019-2024. AI is expected to drive tremendous growth in global productivity. Given these high expectations, companies are asking themselves how they should bring AI into their enterprise.