Release wave 1: Generative AI and Dynamics 365 - Microsoft Dynamics 365 Blog

Generative AI has left its mark on computing, and it's only the beginning. The world of business applications will never be the same. For several years now, we have been iterating on and shipping copilot features in Microsoft Dynamics 365, and I'm pleased to announce our next wave of value. Today's customers demand tailored experiences that cater to their individual needs. They expect businesses to be responsive on all communication channels and to treat each individual with knowledge of their overall relationship and journey.