Technology is revolutionizing almost every facet of the hospitality industry. Chatbots and Voice-enabled devices, the innovative breakthroughs of Artificial Intelligence, are gaining traction among young travellers. It is estimated that by the year 2020, customers can manage 85% of their relationship with a brand effectively without even interacting with a human (Source: Gartner). This new norm is bringing a paradigm shift in how guests are communicating with the hotel. It also enables hoteliers to provide exemplary services that last forever in the minds of the guests.
Feb-19-2019, 07:26:44 GMT