Explaining AI is Key to Trusting AI and Adopting AIOps

One of our deepest natural and existential conditions is wanting to know what is happening and why. It's core to our being and how we engage and move forward in the world. We often strive to feel in control, but when this feeling is lacking, it's worrying and unsettling. If we outsource actions or decisions to a third party or AI, we want the ability to get at the what and, more importantly, the why to retain trust. As we learn about any new technology or innovation, we begin by attempting to understand the basics, its strengths and weaknesses and any potential risks.