AI isn't perfect--but you can get it pretty darn close

Several years ago, the bank I worked at installed an artificial intelligence (AI) system that detected potential credit card fraud. The system worked well and detected and broke up several fraud attempts. However, just as we were feeling pretty comfortable with it, we received a phone call from a very irate board member. The board member attempted to make a large purchase at a home improvement store, and his credit card was denied. The situation was inconvenient and embarrassing. SEE: IT leader's guide to deep learning (Tech Pro Research) What we learned, unfortunately, was that AI systems are capable of issuing false positives, or inaccurate results.