How Artificial Intelligence is changing the SaaS Landscape

There is no one moment when SaaS – Software as a Service – was conceived, because SaaS as a concept has a host of components; all of which have had to come together in the right context in order to produce value for any sector or vertical market. Different sectors have moved towards SaaS models at different speeds. In technical terms, SaaS relies on cloud delivery at scale, a minimum degree of widely available connectivity, and enterprise-grade security. If any of these are weak, SaaS drops off the agenda. Then there's the business model and the attendant marketing around it – not only do SaaS businesses themselves have to sustain the transformation from a CapEx to an OpEx model, they also have to explain to their customers what's going on, and how they can benefit from it.