Getting Real Results Today with Artificial Intelligence – BMC Blogs

Once the stuff of science fiction stories, artificial intelligence (AI) is moving into the mainstream. Practical applications are rapidly emerging and businesses are exploiting AI apps to deliver significant value. In particular, cognitive computing capabilities are now performing many routine, mundane tasks that humans have been saddled with in the past. The real payoff is that cognitive apps are handling those tasks faster and at a lower cost. Examples include customer service bots that walk users through installing software and smart, context-based recommendations that give novice agents the ability to perform like experts.