How to make AI work for your business

A survey of more than 3,000 executives sheds light on how businesses are using AI, offering lessons for CEOs, as we explain in this article for Harvard Business Review. The buzz over artificial intelligence (AI) has grown loud enough to penetrate the C-suites of organizations around the world, and for good reason. Investment in AI is growing and is increasingly coming from organizations outside the tech space. And AI success stories are becoming more numerous and diverse, from Amazon reaping operational efficiencies using its AI-powered Kiva warehouse robots, to GE keeping its industrial equipment running by leveraging AI for predictive maintenance. While it's clear that CEOs need to consider AI's business implications, the technology's nascence in business settings makes it less clear how to profitably employ it.